Shipping & Delivery
Every propane reservoir we sell is inspected, staged, and shipped by insured freight carrier from our facility in The Nation, Ontario to sites across Canada.
How Your Order Ships
From confirmation to delivery, here is exactly what happens to your propane reservoir.
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Day 0
Order Confirmed
You'll receive an email confirming your order, tank specifications, and delivery address. This is also your chance to double-check site access details with our team.
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1–3 Business Days
Processing & Quality Inspection
Your reservoir is prepared, inspected for defects, and staged for freight pickup at our facility in The Nation, ON. Custom or large-volume orders may require additional preparation time; we'll notify you if that applies.
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Dispatch
Freight Pickup
Once cleared, your reservoir is loaded with a licensed freight carrier. You'll receive a shipment confirmation with a tracking or reference number.
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5–7 Business Days
In Transit
Your reservoir travels by insured freight to your delivery address. Transit time is measured in business days from dispatch, not from order date.
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Final Step
Delivery & Sign-Off
The carrier will call ahead to schedule a delivery window. Someone 18 or older must be present to inspect the reservoir and sign the Bill of Lading.
Processing Time & Transit Time
Two clocks run on every order: how long it takes us to prepare your reservoir, and how long the carrier takes to deliver it.
Processing Time: 1–3 Business Days
This is the time we need to prepare your reservoir before it leaves our facility.
- Counted in business days, excluding weekends and statutory holidays
- Includes final inspection, documentation, and freight staging
- You'll receive an email the moment your order ships
- Custom sizes or high-demand periods may extend processing slightly — we'll always let you know
Transit Time: 5–7 Business Days
This is how long the freight carrier typically takes once your reservoir leaves our yard.
- Estimated from date of dispatch, not date of order
- Applies to most locations across Canada
- Rural, remote, or northern addresses may take longer due to carrier routing
- Weather and seasonal road conditions can affect delivery windows
Estimated total time from order to delivery is typically 6–10 business days. These are carrier-reported estimates, not guarantees — call us at (506) 805-1354 if your delivery is time-sensitive and we'll help plan around it.
Preparing Your Site for Freight Delivery
Propane reservoirs are large and heavy freight. A little preparation keeps delivery day quick and damage-free.
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Clear, accessible access Make sure the delivery route can accommodate a full-size freight truck and trailer.
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Level, stable ground Your reservoir should be delivered to firm, level ground at the final placement location where possible.
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Unloading equipment ready Standard freight delivery is curbside/tailgate. If you need liftgate or offloading assistance, arrange it with us in advance.
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Someone present, 18+ An adult must be on-site to inspect the reservoir and sign the delivery paperwork.
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Inspect before signing Check the reservoir for shipping damage while the carrier is present, and note anything on the Bill of Lading.
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Confirm your address Double-check the delivery address and best contact number so the carrier can reach you to schedule the window.
Shipping You Can Plan Around
Shipping FAQ
How long does processing take before my order ships?
Processing typically takes 1–3 business days. This covers final inspection and freight staging at our facility in The Nation, ON. You'll get an email as soon as your reservoir is dispatched.
How long does shipping take once my order is dispatched?
Most deliveries arrive within 5–7 business days of dispatch. Combined with processing, total delivery time is usually 6–10 business days, depending on your location.
Do you deliver propane reservoirs across all of Canada?
Yes. We ship coast to coast via insured freight carrier. Rural and remote addresses are served as well, though transit times can run longer due to carrier routing.
Will I need equipment to unload my propane reservoir?
Standard delivery is curbside/tailgate freight. If your site needs a liftgate or offloading assistance, let us know before your order ships so we can arrange it with the carrier.
What if my reservoir arrives damaged?
Inspect the reservoir while the carrier is still on-site and note any damage directly on the Bill of Lading before signing. Then call us at (506) 805-1354 within 48 hours so we can open a freight claim on your behalf.
Can I track my shipment?
Yes. Once your reservoir is dispatched, we'll email you a tracking or reference number along with the carrier's contact details.
Questions About a Delivery?
Our team can confirm processing status, transit estimates, or site-access requirements before your reservoir ships.
Propane Reservoirs · 5552 Ste-Catherine St, The Nation, ON K0C 2B0, Canada