Privacy Policy

Propane Reservoirs ("Propane Reservoirs," "we," "us," or "our") is a Canadian propane tank dealership based at 5552 Ste-Catherine St, The Nation, ON K0C 2B0, Canada. We sell, deliver and support residential and commercial propane storage tanks and related equipment through our website at propanereservoirscanada.com (the "Site").

This Privacy Policy explains what personal information we collect when you visit our Site, request a quote, place an order or otherwise interact with us, why we collect it, how we protect it, and the choices and rights available to you. By using our Site or services, you agree to the practices described here.

We collect only what we need to quote, deliver and support your propane tank purchase or service request.

Information you give us directly

• Name, mailing address, delivery/installation address, email and phone number
• Order details, tank size and installation preferences
• Billing information and payment details, processed through our secure payment provider
• Messages you send through contact forms, phone calls or email
• Account login details, if you create an account on our Site

Information collected automatically

• Device and browser type, IP address, general location (city/region level)
• Pages viewed, time on Site, referring website and browsing behaviour
• Cookie and pixel data described in Article 4 below

We use personal information for legitimate business purposes only, including to:

• Prepare accurate quotes and process propane tank orders and deliveries
• Schedule installation, service and maintenance appointments
• Process payments and prevent fraud
• Communicate with you about your order, account or service requests
• Respond to inquiries and provide customer support
• Improve our Site, products and customer experience
• Send marketing communications where you have consented, and always with an easy opt-out
• Meet legal, regulatory, safety and tax obligations

Our Site uses cookies and similar technologies to operate correctly, remember your preferences, and understand how visitors use our Site. This is covered in full in our dedicated Cookie Policy.

Most browsers let you refuse or delete cookies. Blocking essential cookies may affect checkout functionality.

We use third-party analytics and advertising services, which may include Google Analytics, Google Ads and Google Merchant Center, to measure Site performance and show relevant ads on other websites (remarketing).

• These providers may use cookies, device identifiers or similar technology to collect information about your visits to our Site and other sites
• Data shared with these providers is used for analytics and advertising purposes and is subject to that provider's own privacy policy
• You may opt out of Google's use of cookies for ad personalization by visiting Google Ads Settings, and of Google Analytics tracking via the Google Analytics Opt-out Browser Add-on

We do not sell, rent or trade your personal information. We only share it with:

• Service providers who help us operate our business, such as payment processors, delivery and installation partners, hosting providers and email services, bound by confidentiality obligations
• Manufacturers and suppliers, where necessary to fulfill warranty or product-specific requests
• Legal and safety authorities, where required by law, to protect our rights, or to respond to a valid legal request
• A successor business, in the event of a merger, acquisition or sale of assets, with notice to you where required

Online payments are processed through PCI-compliant, encrypted third-party payment processors. We do not store full credit card numbers on our servers. All checkout pages are served over a secure, encrypted (HTTPS) connection. See our Payment Policy for further detail.

We retain personal information only as long as needed to fulfill the purposes described in this policy, including order history, warranty coverage and legal or tax record-keeping requirements, after which it is securely deleted or anonymized.

In accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to legal retention requirements
• Withdraw consent to marketing communications at any time
• Ask questions about how your information is collected, used or disclosed

Our products and Site are intended for adults purchasing propane equipment for residential or commercial use. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can remove it.

We use administrative, technical and physical safeguards designed to protect your personal information against unauthorized access, alteration, disclosure or destruction, including encrypted transmission, restricted internal access and secure hosting infrastructure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Some of our service providers, including certain hosting, analytics and payment platforms, may process data outside of Canada, including in the United States. Where this occurs, we take reasonable steps to ensure your information continues to receive an appropriate level of protection consistent with this policy.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. The "Last updated" date at the top of this page shows when it was last revised. We encourage you to review this page periodically.

Questions about this Privacy Policy or how we handle your personal information? We're a real, local team and happy to help directly.